fabio sergio

1968, Italy
fabiosergio@freegorifero.com | twitter: @freegorifero



BIO


Fabio Sergio is Vice President of Creative at frog, the global design and innovation firm.

He leads innovation programs for global market leaders across a wide spectrum of industry sectors, including Vodafone, GE, HP, LGE, BBC, Telecom Italia, Johnson & Johnson, Technogym, Unicef, Swisscom, Novartis and Merck.

Fabio is the global head of frog's Social Impact practice, one of the firm's healthcare experts and one of frog's Experience Strategy leads.
He is passionate about exploring areas at the intersection of design, technology and human aspirations, wrapping business scenarios around people's desires and dreams.

Fabio often speaks at worldwide C-level events, including The Economist Technology Frontiers, The Guardian Mobile Summit, The Aspen Design Summit, The Rutberg Summit, Mobile Monday Amsterdam, GSMA mHealth Summit Cape Town, Stanford Mobile Health, NEXT Berlin, LIFT Geneva.
He is a Visiting Professor at Politecnico di Milano, and a visiting lecturer at Domus Academy, Copenhagen Institute of Interaction Design and SUPSI's Master of Advanced Studies in Interaction Design.

Prior to joining frog Fabio was an Associate Professor of Interaction Design at Interaction Design Institute Ivrea. Previously he was a Sr. Manager at 3 Italy, a User Experience Director at XYZ Reply, a User Experience Lead at Razorfish, and an Interaction Designer in the Global Consumer Design Center of Whirlpool Europe.

Fabio is formally trained as an architect and industrial designer.
He lives with his wife Valeria and their sons Andrea and Davide in Varese, Italy.



KEY ACCOMPLISHMENTS:
  • Over 15 years of design and innovation leadership across diverse industry sectors, in corporate and consultancy environments.
  • Helped grow the Italian frog studio from 7 to 50+ employees.
  • Managed cross-disciplinary teams of 25+ creative professionals.
  • Played a leadership role from pre-sales to execution on strategic and tactical programs across Europe, North America, Asia and Africa.
  • Shaped frog's company-wide User Experience Strategy practice, coordinating a group of Creative Director-level professionals across 7 studios.
  • Experienced organizer and moderator of C-level innovation workshops.
  • Champion of frog's healthcare offering.
  • Extended collaborations with the World Economic Forum, Unicef and the UN Office for Human Rights.
  • Over 10 years of international writing and speaking experience on Design Strategy, User Experience and Innovation.


EXPERTISE:
  • Passionate business advocate of design as a driver of meaningful human experiences that generate new market opportunities and challenge the boundaries of what is possible.
  • Strategic system thinker capable of modeling ambiguous customer, technical and business insights into structured frameworks and compelling narratives that make complexity intelligible to diverse stakeholders and drive alignment of intent.
  • Visionary and inspiring communicator, capable of articulating a vision and the business drivers behind it, driving team and executive buy-in. Excellent verbal and written skills, comfortable with large C-level audiences.
  • Broad and deep experience in deploying a human-centered innovation process: foundational and generative user research, participatory ideation and concept development, iterative prototyping and testing, detailed design and implementation.
  • Proven track record in pushing large cross-disciplinary teams beyond their comfort zone in the pursuit of excellence.
  • Business-savvy organization builder within corporations and consultancies.
  • Educator and mentor across the continuum of knowledge generation, organization and communication.


PROFESSIONAL EXPERIENCE:

frog

April 2014 - present
Vice President of Creative

April 2010 - March 2014
Executive Creative Director

September 2006 - March 2010
Creative Director


Politecnico di Milano

April 2008 - present
Visiting Professor



Interaction Design Institute Ivrea

October 2005 - June 2006
Associate Professor of Interaction Design
  • Co-organized and led intensive "Applied Dreams" workshops in collaboration with corporate partners.
  • Thesis advisor to postgraduate students.
  • Educator on design thinking methodologies to classes of 30+ graduate and postgraduate students.

3 Italy
Mobile Handsets, Industrial Design & User Interface

September 2002 - September 2005
Sr. Manager
  • Led collaborations with most major mobile handset manufacturers.
  • Global LGE Product Manager, coordinating marketing activities with a team of product managers located in Europe, Asia and Australia.
  • Led the design and development of mobile accessories and wireless peripherals with Asian ODMs.
  • Ideated, prototyped and tested value-added mobile services.

XYZ Reply

September 2001 - August 2002
User Experience Director
  • Expanded offering from offline to online media, established processes and new team, led business development activities.
  • Supervised all client engagements: direction & vision, scoping & planning, resource coordination, quality and on-time delivery of creative output.

Razorfish

August 2000 - August 2001
User Experience Lead, Sr. Information Architect
  • Supervised all client engagements: pre-sales, direction & vision, scoping & planning, resource coordination, quality of creative output.
  • Information Architecture and User Intelligence skill-set lead.
  • New staff evaluation, training and mentoring.

Whirlpool
Global Consumer Design

March 1997 - July 2000
Interaction Designer
  • Led cross-functional User Interface projects across products and pan-European brands.
  • Co-led Networked Home Solutions activities.
  • Interaction design, behavior specification, software simulation development.
  • Usability and user testing, translation of usability requirements into design guidelines.

Studio di architettura Sironi

May 1996 - March 1997
Architect



SPEAKING / EXECUTIVE WORKSHOPS:


TEACHING / LECTURING:


PUBLISHING:


EDUCATION:

Architecture (industrial design minor)
Politecnico di Milano, October 1996

TRAINING:
  • Usability testing
  • Cognitive factors in design
  • Visual literacy for interface designers
  • Elements of anthropology and ethnography
  • Brand marketing


PERSONAL TRAITS:
  • Passionate, curious, visionary.
  • Unafraid of new, complex and ambiguous challenges.
  • Love for the details, seen from a mile high.
  • Self-motivated, self-starter.
  • Collaboration and people-oriented, zero ego, caring, active listener.